Ask HN: What does your DevOps support ticket lifecycle look like?

We'd love to learn how your team handles support queries. Where do the requests live? (Jira??), what are the different stages of solving them? how many tickets per day does your team get? What are the most repeated queries?

We'd love to learn! We're working on an AI devops agent [1] to automate the repetitive bits that teams handle on a day to day basis, it's super early, here's [2] a demo.

We'd love any and all insight.

[1] https://tryclara.ai [2] https://www.youtube.com/watch?v=NhujIkNJknQ