Also external people don’t generally know or understand all the constrains that led to decisions that are suboptimal (for the person complaining).
Constraints are often bogus, made by a few bad actors and never questioned because the government is structured to avoid personal responsibility. Unfortunately, this takes away agility and disempowers individual workers.
Which, as noted in a nearby comment, makes them coping instead of caring.
An overlooked cause is the management science that insists on getting rid of individual ownership.