> Engineers are in a better position to understand what the customer wants and needs

As an engineer, I had no idea about:

- what the utility companies wanted when I was working for a SaaS company that printed and processed bills

- what the field service techs wanted when I was writing software for ruggedized windows ce devices

- what the railroad car owners or repairmen wanted when I was working for a company creating a SaaS (https://public.railinc.com/sites/default/files/documents/CRB...)

- I knew nothing about what the healthcare industry needed in the three SaaS companies I worked for including software for health care workers dealing with special needs kids

- the various “enterprises” mostly in the edtech or state and local government space in consulting.