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> Never have an AI agent call someone unless the customer specifically requests that [...]

Are there real humans / customers who ask, "yes, have an AI call me?"

There are times when I would ask for this. If it's midnight on a Saturday and the website says: "You can reach a human agent 9-5 M-F or we can have an AI agent call you right now" then I might opt for the AI agent. I may also do this if I want to take a call while out for a bike ride, in a noisy place, etc. Talking to AI means I don't need to worry about being polite which is actually very convenient.

> Are there real humans / customers who ask, "yes, have an AI call me?"

If it could go faster than a slow-talking human who needs to re-verify information that someone else already verified? Yes, I'd opt for the AI.

True, it depends on the quality of the human on the other side. If it's a mindless front-line support person parroting a script, "did you try restarting the computer?", then I'd take a smarter AI too.

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