And no, you are not responsible for every 3rd party service you use. Some services are unavoidable, some services are just nice-to-have, but if you can't trust a service to perform its advertised function, it is the service's fault.
No, GitHub won't ever take responsibility for what you have between you and your projects/apps/companies users. Nor did they do so in this case.
If I use service X for doing Y, and I write an email asking if it's OK that I upload 1000s of files every day, even if they say OK today, but then next week turn around and say "Nah", I'm still responsible for my users, who trust me and my team. Service X has no responsibility towards those users at all. It sucks though, I agree with that.
> And no, you are not responsible for every 3rd party service you use. Some services are unavoidable, some services are just nice-to-have, but if you can't trust a service to perform its advertised function, it is the service's fault.
Besides DNS and BGP I suppose, what services are "unavoidable" exactly? Git hosting isn't some arcane distributed network technology needing years of reading/experience to understand, the CLI ships with a web ui you can basically copy-paste to have your own Git hosting.
I'd say you are responsible for everything that you use and depend on. And if you think "Ah, I'll just chunk 10K repositories at GitHub a day, they say it's fine" and then don't have any plan in case GitHub suddenly says it isn't OK, you are responsible for the falloff if shit hits the fan.
As another example, let's say you build a house in a hurricane-prone area. It's your responsibility to ensure the owner buys hurricane insurance, as mandated by law. It's not your responsibility to build a nuclear-bunker-grade house that is impervious to hurricanes. It is easy to point the finger and say "you should have thought of that", but in practice it is easier to deal with such catastrophes as they happen.
As for the repositories, there are no good SLA terms for such storage. Nobody offers this service because it's expensive to offer. Not on this scale. So if you need it, you have to invest a lot in hardware or colocation or specialized clouds. Plus admin. A whole datacenter, and suddenly you're an ant vs three goliaths.
Your customers don't care if it's the service's fault and will blame you.