This next guy doesn't seem to have been given an opportunity to fix the problem.
Perhaps just an untrained employee, or lack of a proper procedure in place by Microsoft.
Regardless, the fallout from this is likely to be quite large, as the entire reason for putting your data in the "cloud" is that you trust that you'll be able to access it.
Yes, it's seriously messed up that Microsoft employees are presumably snooping around in your private SkyDrive folders, and it has the potential to really get people to migrate away. But it requires overcoming a huge barrier of apathy, and I'm not sure this has the momentum to do so.
This is slightly annoying though.
I agree that many people think this. But I cannot understand why they think it. I hear people talk about "cloud backups", when the only copy they have of a file is the one in the cloud.
Obviously there's a few people who know the up times and down times and make an informed choice.
But many people just assume that it will always work, and who will suffer when that service is not available.
Maybe my early experience of batch processing and unreliable utility supplies and a few experiences of dropped services has taught me, and that other people are living in a world with remarkably good up times and thus don't get the chance to learn that three nines is not six nines.