> As always, their policies failed to account for context.

So seems that's not a first for her - and that kind of experience is expected by any gig economy scam once they managed to reach a decent market share. So why is she still using it?

From the very beginning I've refused to use that kind of gig economy services as their business model just isn't sustainable in the long term without making things worse for us - but thanks to idiots like her I nowadays have to deal with that nonsense in some cases (like food delivery) as people just jumping at "cheap now" without giving it any critical thought managed to kill of the sustainable alternatives.