>HealthPartners, a major health care provider (...), has announced its decision to leave UnitedHealthcare's Medicare Advantage network (...), HealthPartners says the decision stems from the insurer’ high rates of coverage denials and payment delays, which adversely affect patient care. (...) The health system highlights that >UnitedHealthcare's denial rate is up to ten times higher than other insurers in the market. [0]
Different source:
> in 2023 UHC claim denial rate was flat out highest in the industry, 1.2x more than the second highest rate, and twice as high as industry average. [1]
[0] https://www.wha.org/vv-08-01-2024/4 [1] https://www.valuepenguin.com/health-insurance-claim-denials-...
That's not how it works.
Insurances charge monthly payments in return to providing access to healthcare services for free or reduced cost. This means the bulk of their customers is people who do not need the service right away, and instead are investing in assuring they will get the treatment they need when and if they need it.
Those who do not get access to healthcare services and die will not be able to vote with their wallets. They are gone. The same holds if you are bankrupted by having to pay your treatments out if your own pocket, specially if you lose your livelihood in result of your health issues.
On top of that, there's the question of whether there's a free market on healthcare insurance. Big if.
While I agree with most of what you said, if the insurance company lets a person die, then that person no longer pays them for insurance and never will again - essentially "voting with their wallet", even if not directly. While that may be an insignificant amount of money to the insurance company, if their policies led to many people not getting the treatment they needed, the people would either die or seek other insurance, and either way stop paying the company for insurance. Though this can be problematic if the insurance is supplied by an employer, as they don't always offer a choice of insurance companies.
But the real problem with the US medical system is the medical treatments costing far, far far more than is reasonable. In other countries medical care costs are way more reasonable. People don't get bankrupted by medical expenses. And there's too many stories out there about hospitals and doctors billing insurance ridiculously high costs, and if the bill isn't being paid by insurance companies then the price is lowered substantially.
It's a fucked up system, through and through. Many/most hospitals are for-profit ventures, and they really do try to extract the most money that they can, however they can get it - and that usually means sending a ridiculously high bill to the insurance company and then insurance tries to negotiate it down. A routine operation should not cost over $100,000, but that is often what the insurance company gets billed.
But if their basic business model is to collect premiums while denying coverage as much as possible (which evidence suggests is the case), that's basically murdering and bankrupting people for money.
And it's hard to say it's not the case when you're denying claims at 2x the industry norm.
Private health insurance exists as a pure "middle man", and hence 100% of their profits are at the cost of less health care being delivered by the actual supplier of medical help. Hint: Not them.
United Healthcare was notorious for having the highest refusal rate, about one third of all claims: https://www.forbes.com/sites/amyfeldman/2024/12/05/unitedhea...
That's insane.
Imagine if a car insurance company simply refused to pay for a third of all accident claims!
"I see that you car was totalled, but you can clearly see a scratch in a previous social media post you made, so that's a pre-existing condition, and based on that we're required to reject your insurance claim. Have a nice day!"
PS: The USA is the only western country with this kind of madness going on. Whatever your follow-up argument will be, just consider that nobody else in the modern, developed world is so stupid as to simply give a bunch of billionaires 15% of all money expended on medical services.