I've spent quite a bit of time in academia and was going to post something similar. Universities, no matter how great, are filled to the brim with petty bureaucrats just itching to exert whatever meager power they wield over someone whenever they get the chance.
> So be loud, but polite.
Fully agree. In academia problems don't get fixed until it's more annoying to not fix it. The more attention this gets the more likely a petty bureaucrat above the one responsible for this will realize their day just significantly more annoying and will likely squash it quickly and quietly.