> Pretty soon, I figured out that if Caroline had trouble understanding something, it probably meant that the design was flawed. On a number of occasions, I told her to come back tomorrow after she asked a penetrating question, and revised the API to fix the flaw that she had pointed out. I began to imagine her questions when I was coding something new, which made me work harder to get things clearer before I went over them with her.

This alone is enough to justify hiring great technical writers (and technical writers with programming experience.)

Ah, remembering the phone-book Inside Mac volumes! Those were the days.

(Kids these days with StackExchange and Copilot have no idea.... now get off my lawn!)