Seems that way. Status page says we’re wrong though.
That’s setting aside when they hosted the status red/yellow/green indicator images on s3, so the surest sign that s3 was having issues was that the status indicators didn’t load at all.
“Boss, can I change this indicator from green to red?”
“How much will that cost us?”
“About a million dollars an hour.”
“No.”
Not your lost profit!
Everyone assumes the latter -- that they'll be compensated -- but in reality they'll be refunded $3.27 for the storage account that's got a few gigabytes of ultra-critical build scripts and static web content, without which their multi-million dollar business stops dead.
"We can refund you with loose change, or a gift card for a coffee."
That would be something entirely different -- buying a form of insurance, basically, that would be expensive.
SLA's aren't meant to make your whole as a business, generally speaking. They're meant to incentivize the provider to take uptime really seriously, so that downtime eats some of their profit. Which means you can take their expected uptime estimates as a decent ballpark.
Like are there contracts bound to the uptime and at the same time bound to them self reporting it? That would seem strange.
"Sir, are you absolutely sure, it does mean changing the bulb."