Harassing people because they don’t like how it’s done is plain wrong.
Sometimes you have to realize it’s not always to make existing fans happy but to try something new to get new fans.
Otherwise is always the same in repeat.
They're entirely captured by the corporations that produce this stuff. Their minds are trapped arguing over the validity of literal nonsense because it's profitable to some company for that to be the case.
The owners do whatever they want, then lip service the fandom after the fact, and the fandom takes it because they can't cut loose from their attachment. A die hard fan that won't drop something the minute it begins to be destroyed is a sucker for abuse, and their willingness to look past it afterwards is why the owners get away with it. And they'll do it again.