Based on the timeline there was limited time to act.
Additionally, given they did some public 'reach-out' posts (that wound up finding them the thing) there were theoretically others that could have tried to handle it via their own channels.
Per the YT video's 'sponsorship', I'll note that shipping a ~450 pound TV and ~150-200 pound stand overseas in general is not a cheap, or easily logistical task given the timeframe. Esp if it's on the 2nd floor of a building to start (can't just do a simple hand hydraulic lift for the hard parts.)
> There's also a possibly related matter, in how Sony stopped talking with them. Is it possible that Sony and/or Japanese government aren't very happy to learn that a possibly unique museum piece, of one of the heights of Sony achievement, was quietly removed from the country, to the US, by a YouTube influencer?
Overthinking it perhaps. Sony has a lot of divisions and it's hard to get live assistance from them even if you are a current user of their products, at least speaking from personal experience with a couple different lines.
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That said, the YT video drew things out way too much for drama's sake and it made me glad I have ad-free.