The picture I was thinking of is the second one down, after the advert: https://englishrussia.com/2019/01/18/nice-tram-photos-from-t...
If the bus-riding experience is as dreadful as you imagine, then surely the people that still decides to do so despite all this are at their most absolute desperation. And you want to take away their last lifeline?
From supply chains we learned 1 thing. Multi-modal is the way. Have dirt cheap, high capacity main modes and have more expensive but more flexible last mile options.
So in public transportation this means few high capacity train lines, and at the stations mini-vans / cars, e-bikes, evtols to do the last mile, from/to the origin/destination door. You can do this because you can rely on the train schedule.
You cannot rely on the bus schedule.