Spotify has about 10,000 employees. Their software engineers make 6 figures. Their only actual product is, as far as I know, a music player.
Despite all this, I had an issue for a while where some of the play buttons didn't work. I would click the play button and nothing would happen. Other users posted about the same issue in the "Spotify Support/Complaint Megathread" on Reddit's r/spotify.
I don't know how to adequately describe how ridiculous it is that they managed to break their music player's play button, of all things.