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Why is it legal for the consumer to be on the hook for mistakes by the company? They did not move the customer to the right plan, put them on a service he didn't ask for and now customer's the one who has to pay for it? Seems like many companies could just do this and inflate their earnings.

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>Why is it legal for the consumer to be on the hook for mistakes by the company?

Customer support didn't even get back to the guy yet. Seems like a stretch to conclude that he's "on the hook" for it. This isn't any different than getting a credit card bill with a fraudulent charge on it, and having to call the company to get it reversed. Yes, it's a hassle, and might affect you negatively in the short term, but it's a stretch to describe the situation as "the consumer to be on the hook" for fraud.

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