They don’t even support businesses. We pay for whatever the highest tier of support is.

We have been emailing our TAM (or whatever Google calls them) for weeks (and opening tickets)

They keep giving us the same fucking documentation link.

Literally useless.

Another instance we were using code from their docs and they refused to help saying they don’t look at code ever

Unfortunately, when a person is getting support from a large corporation it's completely routine and normal for the follow-up e-mail to have random extra branding like "zendesk" or "atlassian" or "salesforce"

It's a clever move by the scammers - I can see how people would fall for it.