Soylent powder subscriptions delayed for three months
2024-11-27
Update on your Soylent Original Powder subscription
Hi there,
We’re reaching out to let you know that your subscription for Soylent Original Powder will be delayed until the beginning of January. Demand for our Meal Powders recently has been higher than we had planned for, thus causing an inventory shortage.
We completely understand these product shortages continue to be frustrating, and we hope you can accept our deepest apologies. Your experience is top-of-mind for us, and we continue to make structural and process changes internally to resolve these issues for the future.
If you have an outstanding order already placed, it will ship as soon as inventory is received. If you’d rather have it canceled to receive a refund, let us know by responding to this email and we’ll process your request.
Let us know what works best for you and our Customer Care team will help ASAP. Thanks again for your understanding.
Please don’t hesitate to let us know if you have any questions or concerns. Our Customer Care team is standing by and happy to help.
2024-12-19
Update on your Soylent Powder subscription
Hi there,
We wanted to send you an update regarding your Soylent Powder subscription. Unfortunately, the delay has been extended and we’re now expecting inventory to be available by the end of February.
We understand how frustrating this news may be and sincerely apologize for the inconvenience. Our team continues to work on improving our processes to prevent shortages like this in the future.
Thank you for your patience and understanding. If you have any questions or need assistance, our Customer Care team is here and ready to help.