Making me drive 20 mins to Whole Foods to deliver some items, and wait in a line where there’s one kiosk, has completely turned me off of Amazon.
This is probably by design, but I don’t return a whole lot.
This is probably by design, but I don’t return a whole lot.
Unless Mr. Bezos has been putting on a disguise, and secret-shoppering his own company, I have a suspicion he has no idea how much his Leadership Principles have been eroded in the last few years. I don't think metrics will tell you that, when your staff has been conditioned to desperately make their metrics look good. The short-term quantitative metrics will be hit, at least on paper, and everything else will be neglected or outright cannibalized.