I referred to it as "the woes" but yes I agree with your choice of words as well. As an experienced technology builder I generalize the struggles I vividly recall and it often involves parties not doing the real work and therefore they lack the comprehension of the details that are all that truly matters. This applies to a lot of things today, tech included, where most have no idea how anything works and the solution typically boils down to, did you power cycle it?