Yes, I have no idea how, in
2024, internet service is not considered a basic utility like power and water, and regulated as such.
My parents paid ~ $65 / mo for 6mb dsl for ages. They had constant outages, and ATT always stonewalled the repairs. Talking to the repair guy, he admitted that ATT basically hated supporting that DSL, and wished all their rural customers would go elsewhere. He even told them that if they canceled, ATT would not offer internet service to them again, they'd just decommission the service down their street.
They're now on starlink, despite being only a 1/4 mile outside of city limits, it's the best option they have.