The other day I was downvoted here for mentioning not being able to restore a local backup is bonkers. Many people like me lost years of chat history because they moved everything to Google Drive.
The "stories" feature is just plain stupid. It doesn't make any sense.
Also the "business" thing is you with an AI chatbot that just offers a crappy answer and you'll need to contact a human anyway.
One of the worst cases of software enshittification.