Having lived in both the Netherlands and Switzerland, I don't quite understand how NS scores that much worse than SBB. Sure, NS is expensive, but not more so than SBB (especially now that you can book in advance and get discounts, although that's relatively recent so perhaps it wasn't taken into account).

They say the booking experience is worse, but you don't have to book NS trains at all, you can just tap in and out with your credit card or OV chip card, can't be much easier than that.

> All operators, except NS, provide adequate information on compensation policies for delayed trains in English or another foreign language

Huh? https://www.ns.nl/en/customer-service/refunds/refunds-for-de...