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Comment by hk__2 | Hacker News Reader

This thread is not really interesting because we don’t have the Hetzner’s side of the story.

My rule of thumb is "if you had the opportunity to tell your side of the story but chose not to, then I'm going to accept the other party's side of the story as gospel".

Some people just don't respond, period

So? If that policy ends up damaging their reputation it is noones fault but their own.

Sometimes it's just better to rarely intervene. Yes the issue of being in control of your story is there.

But replying makes the story last longer.

And there's the saying, it's never confirmed until it's denied.

In the end, they did respond.

The lack of response from Hetzner is part of what does make it interesting.

It makes it intriguing, not interesting.

I'm a native English speaker but i have no idea what you mean by that since the words are almost synonyms

I meant that it generates curiosity, but it does not satisfy it.

No response usually means it's a legal case.

Or, it's 13:00 on a Monday in Berlin, customer support/PR department just got started and are working through the weekend backlog, haven't had time yet to respond in any reasonable way.

If you terminate accounts on/over a weekend, you should have support staff over the weekend.

I didn't mean to imply there is no customer support on weekends, but usually you have a weekend crew that is a lot smaller than the typical work-week crew, so there are still things to catch up on after a weekend, even with crew working weekends.

Which isn't the same thing as as public relations staff.

iirc Hetzner almost never responds to these posts. On HN or reddit.

Their loss. I'm not touching them with a ten foot pole unless they acknowledge what went wrong and what they will do to make sure they don't fuck up like this again.

They responded

All I've seen here are non-response "responses". You saying they actually responded on Reddit, or what?

Here and on Reddit

> Here and on Reddit

As I said, I haven't seen any actual responses here -- only non-response "responses". So are you saying they gave any different ones there? If so, where, specifically? Or if you're claiming any of the ones here are non-empty, which one(s)?

You may have seen it, but they did respond after you wrote this (both here and on reddit):

https://news.ycombinator.com/item?id=42375229

Adverse inferance. The company thinks it's better for them to keep quiet than to tell their side. That speaks volumes.

I agree and don't think you should be downvoted for this opinion. With only one side of the story it's impossible to draw any conclusions yet.

Of course there is usually a bit of a chicken and egg issue with this sort of thing. Many companies only respond at all when complaints go viral on sites such as hn.

And now we do have Hetzner replying here (and on reddit), and it sounds like they did indeed communicate the termination well in advance (but for whatever reason the OP didn't notice it at the time).

None of this is to say that Hetzner responded in an ideal manner, and whatever reasons exist for the termination are still not known, but it seems likely at least some of the OP's criticisms of the process are not valid.

Of course now it's too late as many will never come back to review this thread. As often happens on hn when somebody complains about something, the pitchforks come out before there is enough information to really understand the situation fully.

There is zero new information in the responses from Hetzner. Their claim to have sent an email but that claim was already relayed in the mastodon thread.

Did you follow the whole thread, over to the back-and-forth on reddit? Somebody from Kiwix confirms they did in fact get the email warning.

[0] https://news.ycombinator.com/item?id=42387842

[1] https://old.reddit.com/r/hetzner/comments/1ha5qgk/hetzner_ca...

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