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Comment by hresvelgr | Hacker News Reader

It's surprising that this happened at all. Isn't it in most business's best interests to be aware of their most high-profile customers? If this was an automatic process, it's pretty disappointing that it even occurred. If I was running a SaaS, I'd probably want to mark my important accounts so an actual human has to investigate any raised alerts instead of being dealt with by a cron.

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Something being in a business's best interests is very far from a guarantee that it'll happen.

I've worked on a team in a household-name big tech company where our mission was almost exactly "make sure we're not blowing up our most important customers for no reason". It's not nearly as easy as it sounds: defining who's important is hard, and defining what should and shouldn't be allowed is hard, and then implementing that all correctly and avoiding drift over time is tricky too.

Sounds like you could write a series of blog posts I’d like to read!

Domain names themselves are a loss leader for registrars. They make money by upselling customers on hosting, email, certificates, analytics etc. So if you are just paying a couple dollars a year for a domain name and nothing else, your profile doesn't really matter. You are in the lowest tier of customers.

It still matters who your customer is if your mistreatment of them drags your own brand name through the mud in a front page Hacker News story.

> Domain names themselves are a loss leader for registrars.

Doubtful. Registrars have almost no costs - any markup over the registry fees is almost pure profit.

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