For the uninitiated, that sounds like a paradox. But really, it's a need to be able to complain about something. The more the person has to complain about, the better. Something that was actually good would not allow the opportunity for them to provide their (superior) input on how it was done wrong.
The key give away is the fact that she keeps going back to Disney. If I had experienced half of the slights and snafus she claims [1] to have experienced, I'd never go back to the place.
At the end of the day, I figured I had much better things to do with my time than watch someone complain about theme parks, even assuming the complaints were realistic. I like taking my kids to theme parks on occasion, but I have no desire to become so frequent of a customer that I ever need some kind of "inside scoop".
[1] eeeeh, I don't necessarily disbelieve her. A lot of what she says rings true for my own opinion of Disney. But at the same time, her attitude is nearly identical to that of folks I grew up with, speech patterns that I've come to recognize as over aggrandized consumerist "suffering." It feels like she's leaving a whole lot of context out, context that might reveal the her trials and tribulations were of her own making.