I hadn't heard it put that way, but that's definitely a good point. My view on all of this is still evolving, and we're getting to a point where it's not going to make sense for me to the primary person on support. As far as above and beyond, you're definitely right. It's all relative. If that part of it bothered me anymore, I'd probably look to make some changes, but oddly enough, I enjoy it, so it's not too big of a deal to maintain that kind of turnaround time.

For us, the biggest change was adding an awesome system admin to the mix on retainer. He's been a huge help and we now have a much more resilient architecture. It's all evolving though as I find time to streamline the processes as needed.

All definitely some good food for thought. Thanks!