Such as over-subscription and having to contact the BBB to finally get a non-"Let me look at my book, ah yes! it's your modem" response. I finally was contacted by the Technical Operations Manager to affirm "Yes [name] is correct, bandwidth demand exceeds the capacity of the system in their area. We are working on a permanent solution to allocate more bandwidth"
That was 9 years ago, and I'm back again. I pay for the catchy "UP TO" 35 MBit/s upstream and can barely hold 2 MBit/s during peak and about ~25 outside peak.