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What's the most serious claim you've had to make with UHC?

I fell prey to their AI that (definitely unintentionally) denied 90% of claims. I required surgery for a repetitive stress injury. I fought it and got the surgery done, but it pushed the surgery into the new plan year which I suppose was the original intention.

If this was a family member with cancer being treated the same way I'd be significantly more sanguine.

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Emergency surgery that probably would have invariably killed me since the organ was already gangrenous.

It got called "medically unnecessary" because apparently the person processing the claim couldn't read the fact that the organ was already dead and stopped at the line "stomach pain".

I had SIRS/sepsis right after that, it was fun.

Sanguine means "optimistic or positive, especially in an apparently bad or difficult situation".

Did you mean to write a different word, or are you saying "if a family member dying of cancer had their treatment delayed, I'd feel more positive"?

"Sanguinary" might be the intended word here.

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