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Comment by steve8918 | Hacker News Reader

Amazon has an absolutely amazing return policy. I've only returned an item once, but it was a $400 USB video adapter that didn't work with my monitors. I just printed out a UPS label, and returned it to the closest UPS store for free, and I got an instant refund.

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"Amazon has an absolutely amazing return policy."

Watch out of Amazon Marketplace though. I bought a copy of The Wire through there that ended up being pirated (and terrible quality), and Amazon would neither refund the purchase nor shut down the vendor, even after we got a letter from HBO confirming that it was a pirated copy.

Did you contest the charge with your credit card provider? I can't imagine that Amazon would contest such a claim.

Without looking I'd be nearly certain that Amazon isn't going to take the hit for chargebacks on the marketplace. Appart from costing a heap it would just be inviting fraud.

If they're like paypal they just don't contest and pass the hit on to the seller unless they can prove otherwise.

Yeah, I have found PayPal for all their supposed fraud protections to be quiet useless with preventing chargebacks. As a merchant you are also disadvantaged in that you aren't able to access any BIN/AVS data on the card yourself.

No. To their credit Amazon eventually did end up eventually sending us a new copy of the DVDs, but it took quite a lot of effort to make that happen.

Yeah but outside the US we don't have UPS stores much. Posting a parcel here in the UK involves queuing at a post office for quite some time. Makes returns much harder.

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