Show HN: Hipmob is Olark for mobile apps. (Live support chat, now on Android) | Hacker News Reader

Show HN: Hipmob is Olark for mobile apps. (Live support chat, now on Android)

hipmob.com

51 pointskunle19 comments

What is Olark?

Clearly Olark is Hipmob for web apps.

http://www.olark.com/

I was thinking the same thing. I have heard the name but I have no idea what they do.

From the screenshot: "One moment. Looks like you're on an iPhone 4S and running Windows?" Let me get this straight. The user is sitting in front of its windows machine, and happily taps on its iPhone to chat with customer support for a piece of software running on its Windows machine?

Screenshot is from a live mobile chat with a user of a remote game control app . . .

This looks a lot like look.io (http://www.look.io - redirects to LivePerson who recently acquired them), which is already live in and working in a few apps (Hotel Tonight and others iirc).

We love Olark, it works on our browser, and we built Hipmob to do the same thing for users in our mobile app.

This is incredibly unreadable: http://o7.no/NhoH2P

Also, just curious, what is stopping Olark from doing this? I see you already use Olark on your website. Would you eventually want to do web also?

Thanks for pointing that out - will fix.

We're focused on mobile - we dont intend to do live chat for web. Olark does a good job at it (as do a few others). We built Hipmob to scratch our own itch, and I suspect we wont be the only ones . . .

no not a particularly novel idea, but someone's gotta do it. $$$

I was disappointed by the fact that there is no iOS library. Went to the website, see a big iPhone on the homepage. Read through, see references to "...in your iPhone app."\

EDIT: (Disappointed as in, I was about to sign up and integrate it)

Apologies for that - we're hard at work on iOS. Shoot me a line at ayo@hipmob.com and we'll send a beta pack to you once its ready (should be a couple of weeks). Also would love to hear what features you'd like to see . . .

Um...the FAQ button link 404s. You should probably fix that (it currently is linking to http://www.hipmob.com/www.pricing.html#faq)

Thanks for catching - fixing now.

Great save. Fixed now, thanks.

Is there a photo demo of it working?

What do you mean by photo demo? Hipmob is already implemented in a couple of android apps - one is here: https://play.google.com/store/apps/details?id=com.wanderplay...

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