No need to email me about Cisco AnyConnect
daniel.haxx.se
daniel.haxx.se
Thank you. I have a bunch of curl tech support questions, but didn't know who to contact.
https://github.com/sqlite/sqlite/blob/33c120f9b7de84fb0dd262...
(commit dated 2006-10-31: https://github.com/sqlite/sqlite/commit/fd288f3549a1ab9a309a...)
End users should contact their IT. If needed, IT then opens a Cisco TAC case. :)
The IT has been outsourced. Now the IT is a chat bot. /s
Me: "Sure we can fix it. Oh, you don't seem to be a customer. Maybe you called the wrong company?"
Non-customer: "Well, they don't answer, maybe you want to sell me the service instead?".
I remember it happening to me once, I bought a house and I called a guy (turned out to be in maine) about a sauna since it had a name and a dead telephone number on it in my new house - he runs the same named sauna service on the east coast as I was looking for in the midwest and was the first result on google.
I thought it was a great time for him to bill me for a little consult, but instead he walked me through a sauna he had nothing to do with for 15 minutes on his cell phone and identified major features and areas to manage and maintain to someone who had no idea what was up.
Makes me want to move out to the east coast and build a sauna.
1) CLI familiarity. Networking Professionals invest thousands of hours in learning router, switch, and firewall CLIs and want a return on this investment and this can only happen if their employer uses the equipment they are familiar with. If someone only knows the Juniper CLI then they will most likely have equal fervor for Juniper hardware. Having to use a CLI you are not familiar with adds stress to an already very stressful job.
2) Operational streamlining. Generally if every device on a Network is Cisco they will work together more reliably than if not. This isn't as true as it used to be but is still true. If your company network is Cisco only then Cisco cannot blame other manufacturers for an issue.
Personally I'm fine with having non-Cisco hardware. The Cisco Firewpower "next gen" firewalls are utter garbage compared to palo alto. My company has dozens of Cisco 2960 access switches and Cisco in their infinite wisdom has replaced this very cost effective product with the extremely NOT cost effective 9200 and 9300 series switches. If you only need gigabit ports and VLANs then the 9200 and 9300 switches are an incredible waste of money.
As a simple example, the AnyConnect Mac client has a bug in the socket filter related to IP changes, which means that sometimes when the system wakes it’ll block connections for roughly 5 minutes until it times out and retries (or you kill the process). I would bet that this would be fixed in minutes if it affected Windows because most Cisco people use that and only begrudgingly support Mac or Linux desktops.
Cisco could, of course, change that by allowing end users to report problems directly but they clearly don’t want to do that, which is how you end up with people emailing the author of curl because they can’t get support through a more obvious channel.
Your org is dysfunctional if users are unable to report things to IT that are then either fixed or investigated and forwarded to Cisco.
I have long ago accepted that small companies will react to your ticket in 30 minutes and deliver a fixed build in 2 hours, whereas sending bug reports to Cisco-sized corporations is about as effective as praying to the ancient gods
With email you get to choose your provider (or be your own provider) and in general providers are prety hands off. SPAM filters are a thing but you won't have your email account banned because of a single conversation. That makes email providers act more as facilitators than intermediaries.
It's easier to understand this if we re-state it from the perspective of the receivers instead of the senders:
We've given up on publicly displaying our non-intermediary contact info such as our email addresses or phone numbers to avoid abuse and spam from random people / stalkers / bots / robocallers / etc trying to directly contact us.
E.g. most of us on HN have profiles with no contact info at all. (Translation: most of us don't want our HN profile to be another attack vector for anyone to spam us.)
Had an email address from 1995 for 20 years that I let go because it became useless with spam and phishing scams. Back then, I was naive about the internet and gave that email out freely. Lesson learned from that is my new email address is never given out freely or displayed on my web pages. Yes that means that random people can't contact me directly very easily. Communication friction is the inevitable consequence of society at large abusing the system.
For what it's worth, I've always had my email on my HN profile, and my email is also public + I'm pretty sure my phone number is public too after 2 decades of using it carelessly and also having it in my email signature.
I don't think I receive more spam emails/calls than anyone else. After entering a "no-spam" block list for my phone in Spain (Lista Robinson) I receive literally no spam calls anymore, and I get about ~30 spam emails per day it seems.
In theory I could later use it to know which company gave out my email, but I also realize how easy it would be for the spammers to just remove the "+theircompanyname" part.
Sometimes sites must be using a crappy regex that won't allow the + though, even though it should be a valid character in email addresses.
https://www.askamanager.org/2021/10/the-controversial-calcul... (#19)
What's wrong showing URLs to clients ? /s
> I have a huge text on my sat nav in my car where, among other things, your email address can be seen?
> Can you tell me what this is all about?
Not trying to be competitive, but over the years, my email flow along the lines of “My XML file isn’t working” (my email is on the front page of the spec) was occasionally um substantial. Sympathy.
[0] https://daniel.haxx.se/blog/2016/10/03/screenshotted-curl-cr...
People saw it on my blog and sent me service queries.
So naturally, I got a few questions on topics such as non working mice or keyboards, headphones and similar.
My usual reply lately (not that many, I can still bother to reply) is "This is not the Logitech you are looking for..." with the link to the company they want.
I hate to think how much of a prick it is to administer.
It could also be USERS of the Cisco anyconnect contacting him. End users should NEVER email Cisco directly.
End users should contact their IT. If needed, IT then opens a Cisco TAC case. :)
Seriously the number of times I've seen companies lay off the only person who knew anything about X without realising they'd been dealing with problems with X for years and now that falls on a manager, a new hire, an intern...there's also people who don't know who to ask internally, or worse, feel like they can't ask internally because it will make them look incompetent.
Early in my career, the top nerd in the office knew all the answers, but delighted in being unremittingly rude and humiliating to anyone who deigned to ask him anything. That's the kind of behaviour that leads to people seeking any other channel for help. The best thing I learned from him was not to be like him.