Comment by kmfrk | Hacker News Reader

Comment by kmfrk | Hacker News Reader

I recently received a DVD that was a reward for sponsoring a Kickstarter project back in the days. At first, I was worried that the DVD might be region-locked, considering I live in Europe and had it shipped overseas. And while that wasn't the case, what if it had been? What would people do?

It made me think that there should be a satisfaction rating available to users, after they receive their reward, digital or physical. It doesn't have to do anything at first; it's just there for the people behind Kickstarter to see if someone seriously fucked up. People like these guys or these guys: https://twitter.com/jb/status/214437340737843200.

They could divide the reviews into two categories. 1) Did you receive your product? 2) Did you not receive your product?

The first is more relevant, because it describes the end product rather than the logistical issues that aren't - usually - as important. They can be ignored at first.

It's going to bite the Kickstarter people in the ass, and I think we need some kind of middle-of-the-road solution between goodwill and project creator ratings.

Who knows, maybe we'll see companies who offer Kickstarter insurances in the future.

The ElevationDock can undock without the dock moving as advertised. It looks like he is bending the phone forward and then pulling it out - that pinches the connector and will certainly cause it to hang. Video just shot showing that - https://vimeo.com/45589974

You should remember that the rewards are not supposed to be the main goal of a Kickstarter project, but more like an appreciation token for your donation.

It's not the goal of the project, but I'm sure they are pretty much the only goal of the donation... Or do you think people would donate at all if there weren't any gifts?

I've donated to several kickstarters without a backer reward. They're usually film or music projects though, where the finished product is available to everyone for free.

I've backed a few projects that I just wanted to exist, or happen. I put $250 toward a documentary project. Sure I'll get a copy as a "reward" but the copies obviously aren't worth $250 to me. I just wanted it to happen.

And that's exactly the problem. There's a massive mismatch in expectations. People treat it like a store, where it's more like a micro-scale venture capital investment, without the potential for a huge return.

Kickstarter is actually NOTHING like a micro-scale venture capital investment. It's not an investment at all. It's a donation.

But it's not a donation at all in many cases. Frequently, you give money in exchange for a product, promised at some future time, generally for a discount over the ultimate retail price. That's an investment, with the finished product being the reward, and the risk being the potential failure of the project. Yes, Kickstarter calls them donations, but when people are putting up money in exchange for a promise of being delivered a product, it's hard to believe that's what they really are.

That's not an investment, any more than buying a keyboard or an iPhone dock at the local computer store is an investment. It's an advance downpayment on a product purchase, with no recourse if the seller never delivers you the product, or delivers something that doesn't meet your expectation.

I think it's somewhere in between the two points you bring up. Kickstarter is used directly as a shop by many people. With the Ouya console busting all records, I am wondering when consumer advocates will begin taking notice, if one of these blockbuster projects disappoint the cust-, backers in any significant way. :)

And, to reiterate, I am just thinking of a reputation-based system, this more or less being an economy of goodwill. Kickstarter has so much clout and utility that the prospect of getting blackballed or receiving a poor public satisfaction index them could be a huge deterrent by itself without the need for any legal and consumer-advocate action to be taken.

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