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for small teams we mostly see workflow automation on their alerts, for bigger teams it’s also unified API for alerts from many tools and single pane of glass for alerts

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ok but what problem does this solve that I can't solve with Slack notifs

With slack you lose history and context. Also collaboration is harder. Also if you have some processes/workflows you want to maintain in some GitHub repo and manage as code/gitops, you can’t do it with Slack. Deduplicating alerts is also a thing. Basically it’s a different use case

Thanks for the clarification. Would you be able to provide a concrete example for this product’s differentiated use case

Np! Company A have 4 monitoring tools and 2 IRM’s. Few dozens of alerts per day. They use Keep to streamline their ticketing routing, enriching the ticket from a prod db, some if/else logic. Every month they do some research on the alerts they had last month with slice and dice per team/app/etc.

Company B, with big operations group, use Keep as single pane of glass where NOC dispatch incidents and sync context from every system.

Thanks. The first example painted a better picture

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