Hacker News Reader

Comment by gibolt | Hacker News Reader

Very few others have recalls that can be done OTA. Even if it is just software, expect an hour to days at a service center to do the update, if the techs can figure it out.

For Tesla, the software recalls are nearly automatic (one click install, just like other update), such that few owners even know that their car ever had a recall.

View on HN

My Model 3 has had:

- charge port needing replaced shortly after I bought: mobile service

- front and rear suspension forks replaced: 2 trips to service center (common according to them)

- rear light needed replacing (mobile service)

4 years old.

Still not as bad as our last car (diesel VW Sharan), but Teslas have plenty of defects that can’t be fixed OTA.

Sure, but "recall" in the automotive market has a very precise meaning, and refers to safety issues (at production line level, so impacting many VINs)that needs to be fixed. In Tesla's case, unlike most of other vendors, generally these recalls can be fixed with an OTA update.

The CT OTOH had many "classical" physical recalls due to hardware issues.

This is kind of true. Say what you want about Tesla, but they have the best software experience out of the other car manufacturers. I love my BMW i4, but had to take into the shop just to fix a botched softwares update. Well, at least the cabin is silent.

I'd say my 2006MY car has the best software experience. The less, the better.

I've bought several new cars in the past few years and zero of them have had a recall I'm aware of, software or otherwise. My old car went almost 20 years with just two recalls that I can remember.

Even ignoring software recalls, then, the Cybertruck has a significantly higher recall rate (per unit time) than anything I've owned, so the fact that it has had even more recalls that could be serviced OTA is really neither here nor there. The user-facing software systems in these modern luxury cars really do seem to cause a lot of issues.

> Even if it is just software, expect an hour to days at a service center to do the update, if the techs can figure it out.

Ahh, yes, the dinosaurs and their bumbling cavemen 'techs'.

Meanwhile in the real world, while my Audi gets a lot of OTA updates, updates done at the dealership are done by plugging a USB drive into the car.

Hopefully the techs can figure that out, if we give them a few days...

Reply on news.ycombinator.com