I get this but I think if people can give GitHub a pass for shitting the bed every two weeks maybe Fly should get a bit of goodwill here. I am not affiliated with Fly at all but I do think that people should temper their expectations when even mega corp can’t get it right
I guess the secret is to be the incumbent with no suitable replacement. Then you can be complete garbage in terms of reliability and everyone will just hand wave away your poor ops story