To be fair, I think most of the TSA agents are not, many are just doing their job and trying to bring some dignity to a tense situation. I travel a lot and have met some very kind TSA agents.

But as an organization, they clearly have a culture that allows or even encourages people to openly abuse and harass travelers, and punish people for exercising their rights. When I was being sexually harassed by a TSA agent, the other agents standing nearby allowed it to happen and said nothing.