I had the same issue when a driver let themselves round the back of my property, opening a latched gate by squeezing their fingers through a gap in the gate, then trying to open a door at the back. The door happened to be a bedroom with en-suite so the possibility of seeing someone naked was nonzero. The gate also can’t be closed again from the outside even reaching fingers through, leaving it open to anyone and everyone once they’ve left (I’ve since patched the holes as several delivery drivers have now done this). They dumped the package in our greenhouse, breaking a plant and leaving the door open. I only caught all this as we have a camera pointing at the back to track our cats, feeding into Frigate.

I also had trouble contacting Amazon by email so I spoke to a rep on the live chat. They put me through to someone on the delivery team who asked for video evidence. I had to send the video by email to some random Amazon address, then they credited my account with £10, apologised profusely, and said they would feed this back to the delivery driver.