The problem is that the FDIC isn’t stepping in because they claim they can only do so when there is a bank failure, not a failure at the third party. So they’re claiming that clients of the third party have to go through the bankruptcy proceedings, rather than just getting covered by the FDIC, whereas most clients are expecting the FDIC to protect funds in all situations not just a “bank failure”: https://www.fdic.gov/consumer-resource-center/2024-06/bankin...
Another problem is that in some of these setups, the third parties are not managing separate accounts for each client at the underlying bank. So the underlying bank is not maintaining records that track each client’s separate funds. To me that seems odd and I would expect neobanks to track those numbers themselves but also for the underlying bank to do so. The FDIC is working on making that a hard requirement: https://www.fdic.gov/news/press-releases/2024/fdic-proposes-...
A simple transfer between own accounts, marketed as a few clicks and a selfie, turned into bio-metric face scan, no thanks! Plus they are pushing the app to the point of making it difficult to use a desktop browser. Who in their right mind demands a webcam live session to scan two sides of an ID card. Oh and they got pushy to allow the bio-metric scan to be done by a third party, as if!
The closing account dark patterns were hilarious! 'are you sure', 'you'll be missing out on great rates...', 'let us connect you to...', 'are you really sure, you wont be able to open a new account', 'well we cant actually close your account for 6 years...'
At least I got a nice webgl rendered rotating texture mapped tick to show I'd achieved something by about step 8.
I also use Schwab _Bank_'s checking account instead of Fidelity's Cash Management Account for similar reasons. The latter's debit card is issued by PNC Bank and administered by BNY Mellon[2]. They are large institutions, but I have no wish to deal with the finger-pointing when something goes wrong. Whereas at Schwab, I know who to blame: Schwab.
This type of specialization or "deintegration" seen with neobanks in the name of innovation seems to be a common pattern used to skirt accountability, and it is weaponized against the average consumer's already inadequate rights and ability to recover damages.
[1] https://accountopening.fidelity.com/ftgw/aong/aongapp/fdicBa... [2] https://www.fidelity.com/cash-management/help-center/debit-c...
With that said, I'm not sure I would have Wise as my only bank.
(not speaking on behalf of my employer)