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The flaw that is limiting your thinking and understanding is companies don’t do things, only people can do things. Until you start seeing companies as a group of people, you can’t understand and predict how a “company” will act and behave. When a sales person is selling a product, it is a person who is acting, they may follow some policies, but another person made those policies. You need to expand your thinking into the individual people.

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I use this all the time. People say “the government wants…” or “Republicans did…” (you can pretty much play this like mad libs) and I say “wait, the government is an organization comprised of people, who specifically wants that?” And then they say {insert other nebulous group here} and I point out the same thing.

And then either they give up out of frustration and think I’m dissembling or they start to think about the problem differently.

You could just as easily say “people don’t matter, people are just a collection of cells. You can’t predict a person without understand how their cells behave”, which clearly is a ridiculous statement. Structure really matters, at all scales, and the way a collection of entities behaves often diverges significantly from what you would get looking at individual entities in isolation.

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