It was a mind-numbingly boring seminar though, so perhaps it's these boring business functions that where the most benefit is seen, and they are so boring that journalists ignore the stories.
In the case of Dynamics, and indeed of other CRMs (which already have a long history of ML/AI tooling, like Clari, Gong, etc) no amount of AI can solve the fundamental problem that if humans dont keep their records in the CRM clean and accurate, (which, by the way, they hate doing and absolutely suck at) then the AI is presenting insights based on garbage.
Since it was literally email threads he was working from the "junk data" thing wasn't a huge problem.
It seems to be a number that the masses are willing to just accept without any reasoning.
If they said 30% people might start to ask how, if they said 5% people might just shrug and think it's not significant.
A lot of people are probably just repeating a number that is big enough to impress management but not so big it sounds far fetched. Otherwise evaluating Copilot should be no different from evaluating any other tool claiming to improve productivity. How would you evaluate Excel vs. pen and paper? Self reporting, estimating time saved per action or common scenario, counting how many actions are taken per day, etc.
I don't see 20% in any of MS' marketing material. The claim 6 hours saved weekly for a team of 5, so 2.5%. They claim 29% quicker on "completing everyday tasks", but specifics range from 74% faster (summarizing a meeting) down.
https://www.microsoft.com/en-us/microsoft-copilot/meet-copil...
digging through emails ?
Some of us have work to do. /s
If you want to convince someone of something, you can’t go wrong with 20%.
maybe laying off 20% of the teams/ICs?
We have seen them happening while the profits are growing.
Yes, but you have to move the printing head yourself. /s
the average was 80 times in 30 mins.
utterly ridiculous. Like being in that film "being John Malkovich".
I no longer want to attend any MS "catch up" meetings... its all they want to talk about.