Discoverability is a huge problem in lots of FOSS interfaces. Most end users will read exactly zero lines of dedicated software documentation in their entire lives because they don’t have to, and that is a good thing for end users. I find most developers don’t even notice the great interfaces in their lives. Compare how clunky online shopping was in the 90s with a modern food ordering terminal. How many people learn to use Slack without consulting the manual? Now how about IRC? Keep in mind that slack is vastly more complex, and for many things, uses the same command technique and notation as IRC... slash commands, hash tag channels, etc. The designers knew that was a brilliant part of IRC so they embraced it knowing advanced users would be right at home, and new users had alternatives, but would probably come around to the advanced way of doing things eventually.

One of the reasons chefs rarely have anything to do with cookbooks they write past the initial set of recipes is because it’s really hard to see things from an inexpert perspective. People ask us things like “how long do I cook [something] and we often have no idea how to answer that question. Knowing how much that can change depending on the heat source, initial ingredient temperature, how long it’s been unrefrigerated, the water content of the pieces you’ve got, the shape of the pieces, etc etc etc, we just say “uh, until it’s done?” But it takes a lot of skill and experience to realize when most things you need to cook are done, so recipe developers and cookbook writers do a ton of testing to figure out about how long it takes to get you 80% of the way there and then give some simple ways to approximately gauge doneness in that context. If they’d learn a few simple things that “aren’t that hard”, they’d have precise, bang-on results like I do, every time. But unless you cook the same things so the time, you’d need to repeat that across all of the different cooking scenarios that require specialized knowledge. Chefs run into that because people want us to tell them how to cook things all the time, so the skill gap is apparent, and we see the value in someone who knows how to address that. It was never really shown to me like that as a developer, so I see why so many get stuck in the “come on, it’s not that hard” mindset, generally.

Interface design is conceptually harder, because you need to really consider many skill levels that have different needs. The answer isn’t developers reading some article to “make nicer looking interfaces” or “dumb things down”— which we’ll just piss people off in the end and many of them will be developers assuming it’s an interface designer’s fault. The answer is to deliberately enfranchise designers into the FOSS process to figure out who would benefit from the software, and make an interface that can serve everyone’s needs: inexpert and advanced users alike, if that make sense. You do not have remove advanced functionality to make it useful to non-developer users.

So the first step is to put aside the dev nerd machismo for a minute and recognize that designers serve a crucial purpose that isn’t “dumbing things down” or “making things look nice” and that most developers have no idea how to do it themselves. Once that’s a thing, figuring out how to enfranchise designers into FOSS will be the next step.