I assume the issues with counter depth and reliability are due to them not compromising mich on internal volume (thus reducing the heat dissipation ability around the compressor). Most folks are going to buy purely based on volume inside. Compressor failing was what killed our Samsung but at the end of the day these appliances are cheap enough to let folks choose what they value.
maybe that's why my 12 year old samsung fridge seems fine. no repairs yet, but I've been expecting it to die anyday according to the internets. of course it could also be that samsung is the most popular brand for fridges in the USA
My Samsung fridge (in Europe) died after 12 years, and the tech guy said it actually lasted more than average as they used to have some experimental compressor back then.
But he also said they have since improved that, and indeed, now samsung fridges come with a 20 year warranty on their compressor.