Ignore the haters, they will probably never be your customer.
Bold strategy Cotton.
Owner did the smart thing and listened to the constructive criticism which made me feel infinitely better about using his tool.
Which I will now do, and would not have before. I am also his exact customer.
The Disney approach, if successful, would make you very rich. Their approach has made them one of the most powerful companies in the world.
That is not being a "hater".
Your typical home buyer isn't reading the contract they sign when they buy a home, let alone the privacy policy of a simple tool they use to check if they have a mortgage with decent terms.
The first comment said "not inspiring confidence" and then WaitWaitWha gave a very thoughtful comment with actionable advice, based on that comment and the reply. These are not attacks.
kojeovo's original comment was less so. When you build a product, you're going to get random, in-actionable comments from people who just like to complain. Separating the signal from noise is difficult, and while there is a underlying concern about privacy, not giving anything actionable moves it towards to the noise side of the spectrum.
Neither are "haters", though. And, speaking on quality of feedback, "ignore the haters" seems fairly low.
I won't even get into how ridiculous it is to consider anyone who disagrees with you a "hater."