He missed the "jugaad" all around him - people, in their struggle for survival, do all sorts of things. Lying is jugaad, dishonesty is jugaad, the Cobra is jugaad, the marijuana in tourist places is jugaad, the beggar's strategic location is jugaad, the dump-heap is jugaad (not all jugaads are meant to make society better as a whole).
But maybe that's too naive. The most unfortunate in India are amongst the most fatalistic - they give up trying - after all, they never won the birth lottery by being born in Europe or the US, or even in a rich home in India - so why hope for social justice? Laws are meant to be broken in India, justice is meant not to be served (India is a study in legal arbitrage - it always has been). Life is meant to be tough in India, values are meant to eschewed. But even with all this, "jugaad" survives and serves its own brand of justice. The mistake most foreigners make in India is that they continue to believe in their ability to right the wrongs and make a change. A feeling of utter helplessness is very alien to them. It's coming to terms with that helplessness and digging out pockets of jugaad from that black mass of helplessness is what makes India tick.