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Yeah, it feels like value wasn't actually lost here unless the ticketing system can't cancel tickets for the event after the fact, or the customer invalidated the charge after the event. If you can invalidate the tickets, then it's effectively as if they didn't purchase them, right?

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It could be that the tickets were sold as -- or reached a state where -- they were non-refundable. This workflow becomes a hack for refunding things that are non-refundable.

There is a chargeback fee. Google suggests that it is $15 at Stripe.

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