Show HN: Assindo – AI Assistant That Handle Your Phone Calls | Hacker News Reader

Show HN: Assindo – AI Assistant That Handle Your Phone Calls

assindo.com

6 pointsassindo7 comments

Hi HN,

I created Assindo, an AI-powered virtual assistant to automate phone calls for busy professionals and parents (MVP). Balancing work with personal responsibilities left me losing time to missed calls, hold times, and scheduling tasks. Hiring a human virtual assistant was costly, so I built Assindo to automate and manage these phone-based tasks, freeing up my focus while ensuring no important call or task slips through the cracks.

### How It Works

- Outgoing Calls: Assindo can schedule appointments, handle customer service calls, and make reservations, navigating IVR menus (press "1" to ...), managing hold times, and leave voice mails.

- Incoming Calls: It pickup on your behalf, transcribes the discussion, summarizes key info, and sets up follow-up tasks – so no critical call is missed.

### Next Steps

I just applied to YC 2025 (fingers crossed!) and am looking for early adopters to try Assindo and share feedback, as well as suggestions on new features to improve the experience.

Try it out at https://web.assindo.com/ or visit https://www.assindo.com for more info. Thanks, and I’d love any feedback!

Android and iOS will be released in few days, you can join the waitlist: https://www.assindo.com/waitlist

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Another funny story with Elena, one of Assindo's AI assistants: She once called my dentist using main call center (found it on the web) instead of the local office. The call center rep referred to her as a “lady on the phone” and forwarded her over to the local office. When I arrived for my appointment, the receptionist mentioned how the call center had spoken about Elena as if she were human, and we had a good laugh about it! It's been amusing to see how natural the AI sounds in interactions like these.

Fun fact during development: One of the AI assistants, Elena, had a moment where a customer service rep directly asked her if she was a "robot." Instead of confirming, Elena tried to convince them she was human! She succeeded briefly, until they asked her to spell my name—where the cover was blown. Since then, I’ve updated Assindo to clearly state that it’s an AI assistant. It was a fun reminder of just how lifelike these interactions can feel!

Interesting concept, but how reliable is the AI in handling nuanced requests, like rescheduling complex appointments or dealing with support reps who ask specific questions? Would love to see how it performs in real-world scenarios, but sounds like it could save time if it’s accurate!

It is able to handle well multiple conversation. Sometimes it surprises with better discussion or questions that I would have asked. However, there of course corner cases. Sometimes, the other side hang up probably thinking it is a spam call.

it quiet a bit interesting, when the assistant make a call to another person who have also an Assindo and both assistants talk to each other. They handle it pretty well !

Also which LLMs are you using ?

A combination of Claude and ChatGPT. Each one is used for certain responsibilities

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