I love S230 in principle. I don’t think platforms should generally be held accountable for the postings of their users to a point. On paper, it’s an excellent safeguard that has enabled the modern internet for better or worse.
As with all “good things”, however, bad actors have found ways to exploit it for their own ends, and an incompetent Congress has failed to reform it. Modern polarization isn’t helping, as the respective camps regarding S230 tend to be “protect it as is” or “repeal it entirely”, neither of which is appealing or worthwhile. S230 is flawed, and it must be amended, updated, or replaced with a better version that addresses common grievances.
In my subjective experience, I would prefer to see S230’s protections “scale” with the size of the platform and its function. For instance (and I know this will be a highly controversial take), I don’t think large, centralized platforms like FB or X should have S230 protections at all, because of the high degree of control, immense profits available to invest in R&D or better moderation, and the repeated failures of those companies to moderate misinformation and harmful content while also claiming to be authoritative and reliable sources of public information. On the flip side, your small (sub-10k users) community should have full S230 protections, because you’re a niche that likely serves a smaller cohort, rather than a centralized monolith of the general public.
Could such restrictions be exploited to create similar harms as the above? Of course, but at least a modest reform like that would serve as a warning shot to both sides that no legislation is ever “done”, and we must continue to adapt it to ensure it meets the needs of modern times.