Apple Dev account problem taking 2 months to resolve?
Everything was working fine and our team was developing an app, until one day in August when developer.apple.com starting showing "Join the Apple Developer Program" and the "Enroll today" button.
That being said, when i visited appstoreconnect.apple.com, I had full access to all the resources.
When I tried to "Enroll today" button, I got this wonderful message " Sorry, you can’t enroll at this time. Your Apple ID is already associated with the Account Holder of a membership."
So, fast forward to today, 2+ months later, after 15+ emails back and forths, 10+ phone calls, new tickets there is no progress.
Plenty of my emails have not received any replies, but I have these:
August 27: It’s my understanding that you are having issues with accessing your membership details. I have reached out to my internal team in regards to your account. Once I get a reply, I will be in contact with you.
August 30: To assist you, I have notified our operations team of the details of the case, and when there is an update, I will follow up with you directly.
September 4: Our operations team does not have an update at this time. However, they are aware of the urgency, and when there is an update, I will reach out to you directly.
September 26: We understand you are requesting access to your Apple Developer Program membership. We'll contact you when an update is available.
October 29: My name is Katie, I am a senior Advisor with Developer Support. I understand that you called in today to request an update on your account access issue. I'm happy to look into this with you. Your ticket is still open and is under review by the appropriate teams. We will follow up with you when an update is available.
I've even asked to close the account and I'll rejoin from scratch.
On September 18, I submitted feedback through Apple Feedback Assistant for Developers, complaining that it was over 3 weeks for anything, and their input was to "follow-up via the dialogue i've already started for Case Id xxxxx".
My dev team is on standby and I'm at a loss. Frankly I'm pretty stunned that Apple can't solve something like this in less than 2 months...
Anyone experience anything similar, or insight on how I can get someone at Apple to help?
Cheers.