Delight.io (YC W10) Lets Developers See What Beta Users Are Doing In Their Apps

This unfortunately sounds like something that can get people into a lot of trouble. It's a lot like the Carrier IQ debacle last year, where diagnostic software was left on some cell phones, and everyone went apeshit over it.

All it takes is for a single customer to leave the software on there and have it get distributed to their customers, and it might turn into a big privacy scandal all over again, with not only the customer but this company being dragged in front of Congress.

I would suggest adding code into your library that either forces a pop-up or gives a message saying that the app is currently using your software, so that it warns developers using your code that it's still activated, before they send it off the the App Store. The last thing you want is for this to get accidentally installed by unsuspecting end-users.

Watching people use the app in person is super important for design decisions. You can see their reactions, ask them questions, and generally just get way more information than you could from a video capture.

I could see tech like this being useful for submitting with bug reports or something? It's a hard sell though, seems a bit like overkill. You need to have decent testers that will use it, gotta deal with big video files, their's privacy concerns and capturing video will eat up cpu/resources and slow down the app.

So again, potentially useful, but I don't think they've made a good case for why it's worth the hassle.

I've been looking for a solution like this for usability testing and the only comparable solution I found was screen recording that was restricted to jailbroken iOS devices which lead me to believe screen recording was one of those areas that was restricted by Apple.

If this feature or a similar one was added to an app (turned on via user consent or otherwise), would Apple approve it? This is limited to one app and essentially another analytics plugin.

Of course, this isn't a big deal if you're only testing a beta in restricted sessions (and the headline explicitly mentions beta users) but the potential for this in real world testing is huge.

This would be very much illegal in Europe if used beyond just the test phase of an app. And even during testing it could only used with active consent of the tester probably.

I can see this fly when troubleshooting bug reports. But I would like to see a way to turn it on/off with user action. If a user emails me a bug report, I would like him/her to follow up steps to turn video 'on' so that it can capture the experience and turn it 'off' once done. And may be also include the user's identification so that I can filter out on the dashboard... congrats though!

Love this. I've been doing more and more "experiential retailing" stuff with iPads (and giant perceptive pixel panels in openframeworks/c++), so this would be awesome to see actual app usage happening in-store. How does it deal with recording iPad 3 retina size? Is there any impact to performance?

Here is a sample recording of Delight in action: http://www.youtube.com/watch?v=uWv4iOF3-3Q

I'm genuienly curious how many beta users would actually agree to being recorded this way? Unless it's founder's mom and best friends.

does anything similar exist for native mac apps? i'm building a music player and would love an integrated solution for tracking activity, crashes, etc.

great UX comes from feedbacks of test users. this definitely helps the designers to learn user behavior and make changes accordingly.

love it, even works for unity -> ios projects!